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Well, to be honest, there is no cost to your agency. Using TRACView's services is completely free. The software, the support and the scanning hardware is totally free. The cost of our service is covered by a convenience fee that is passed on to the insurance companies and private citizens when they purchase your reports. A $5 convenience fee is added to your report fee which helps cover the costs to host your reports, extract index information, process credit cards, invoice insurance companies and provide superior customer support.
Insurance companies don't mind paying the convenience fee because using TRACView makes their job so much easier. We provide them with a consolidated bill at the end of each month with a list of each report they downloaded during that month. We also require them to provide a claim number when they purchase a report that makes it easy for them to link the report fee back to the accident claim they purchased it for.
Studies have shown that purchasing a $5 report through the mail can cost an insurance company more than $25 by the time you factor in the time involved with filling out a report request, getting a check cut, mailing the request, then waiting several weeks for the report to arrive. Using TRACView, an insurance company user can login and purchase a report within a few minutes, allowing them to process the claim quickly and efficiently.
You can visit our Testimonials and Praise Section to see comments from some of our insurance company users.
Citizens don't mind the convenience fee because purchasing their report online makes their life easier. They no longer have to drive downtown, find a parking space and pay a meter, stand in line, then rush back to work before their lunch hour is over. With TRACView, they can just go to our secure website, day or night, from work or home and purchase their report using their credit card.
Citizens who do not want to pay the convenience fee still have the option to pay your normal report fee at your records department window. TRACView can also be used by your staff to service these requests at no charge to you or the citizen. Your records personnel simply login to TRACView, find the report and print it to sell to the citizen immediately.
 Testimonials and Praise
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